Concrete CMS LINE Integration & Resource Reservation Management Add-on

This reservation system allows you to centrally manage everything from accepting reservations via LINE, checking reservation status, contacting customers, and managing staff and equipment, all from the Concrete CMS administration screen.

In typical reservation systems, the website, reservation management, customer management, and LINE communication are all separate, increasing the effort required for confirmation and data entry. This add-on allows you to directly integrate reservation functionality into websites created with Concrete CMS, enabling you to manage everything from reservation acceptance to post-reservation support in a single, streamlined process.

Customers can open the reservation screen from the official LINE account, check availability on their smartphones, and make a reservation. After the reservation is complete, a thank-you message will be automatically sent via LINE, including the reservation date and time and menu details.

The management screen displays the usage status of staff, rooms, beds, and facilities in a Gantt chart format. You can easily see who is responsible for which reservation, when, and which rooms and facilities are being used, all on a timeline.

For each booking menu, you can set the treatment time, consultation time, preparation time before and after, and the necessary staff and equipment. Even if a staff member is available, bookings will not be accepted if the room is in use or if there is a conflict with the bed or equipment, thus preventing double bookings.

We can accommodate not only regular closing days, but also temporary closures, changes in business hours, and changes in reception hours on specific days. We can display only the available times that reflect the actual business situation to our customers.

Customer support after booking can also be handled directly from the booking information. Booking confirmations, responses to requests, date/time changes, cancellations, closure notices, and emergency contacts such as typhoons and heavy snow can all be sent as individual LINE messages. The content of the message, the date and time of sending, and the sending result are saved as a history for each booking, so you can later check who you contacted and what message you sent.

The reservation list uses a collapsible display that is easy to view even when the number of reservations increases. You can open only the reservations you need to check the details, so the screen doesn't become too long even if there are more than 100 reservations registered.

We can handle a wide range of reservation services, including those for beauty salons, hair salons, chiropractic clinics, osteopathic clinics, acupuncture clinics, medical schools, consultation sessions, real estate viewing appointments, pre-funeral consultations, and reservations for meeting rooms and other facilities that require specific staff, facilities, or equipment.

Because it operates as an add-on for Concrete CMS, it can be integrated with existing functions and your own systems, such as website updates, inquiry management, customer management, and sales management. Instead of adapting your operations to an external reservation service, you can build a reservation system that suits your own operations.

Connect with us via LINE. Reservations and communication—all in one place.

By centralizing reservation acceptance, availability checks, resource management, and customer support, we achieve increased efficiency in reservation operations and improved service quality.